Privacy Policy and SMS Terms & Conditions
Introduction
Florida’s Best Reverse Mortgage Company (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy describes how we collect, use, disclose, and protect information obtained through this website, our forms, communications, and related services. By using this website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you complete a form, request information, contact us, communicate with our team, or otherwise interact with our services.
Depending on your interaction with us, this information may include:
- Name
- Email address
- Telephone number
- Mailing address
- Information submitted through website forms
- Information related to your mortgage or financial inquiry
- Communication preferences
- Other information you choose to provide to us
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, approximate geographic location, and information about how you interact with our website.
How We Use Your Information
We may use information collected through our website and services to:
- Respond to questions, requests, and inquiries
- Provide information about our products and services
- Process and respond to mortgage-related inquiries
- Communicate with you regarding your request or application
- Provide alerts, notifications, reminders, and service updates
- Send marketing or promotional communications where permitted and with any required consent
- Operate, maintain, improve, and secure our website and services
- Analyze website traffic and user interactions
- Maintain business and transaction records
- Prevent fraud, misuse, or security incidents
- Comply with applicable laws, regulations, legal processes, and regulatory requirements
We may also use information for other purposes disclosed to you at the time it is collected or with your consent.
How We Share Information
We do not sell or rent your personal information.
We may share personal information when reasonably necessary to provide the products or services you request or to operate our business. This may include sharing information with lenders, financial institutions, mortgage-related service providers, technology providers, website and hosting providers, customer relationship management platforms, communications providers, analytics providers, professional advisors, and other vendors that assist us in providing our services.
We may also disclose information when required by law, regulation, subpoena, court order, governmental request, or other legal process, or when we reasonably believe disclosure is necessary to protect our rights, prevent fraud, protect the safety of others, or comply with applicable legal obligations.
We may share information with other parties when you specifically request or authorize us to do so.
Your Choices and Control Over Your Information
You may contact us to request information about the personal information we maintain about you, request corrections to information you believe is inaccurate, or request deletion of certain information where applicable.
Certain information may need to be retained to comply with legal, regulatory, contractual, recordkeeping, or legitimate business requirements.
You may also opt out of marketing communications at any time by following the unsubscribe or opt-out instructions contained in those communications or by contacting us directly.
SMS and A2P 10DLC Messaging Services
If you choose to receive SMS or text message communications from us, the following terms apply.
Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, improve functionality, understand how visitors use the website, measure performance, personalize the user experience, and support our marketing and advertising activities.
These technologies may collect information such as your IP address, browser type, device information, pages visited, referring website, interactions with the website, and approximate geographic location.
Some cookies and technologies are necessary for the website to function properly, while others may be used for preferences, analytics, measurement, or advertising.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies. You may be able to manage or disable cookies through your browser settings or through cookie preference tools provided on our website. Disabling certain cookies may affect the functionality or performance of the website.
Third-party service providers may also use cookies or similar technologies in connection with services they provide to us. Their collection and use of information may also be governed by their respective privacy policies.
Third-Party Websites and Services
Our website may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites or services you visit.
Data Security
We take reasonable administrative, technical, and physical precautions designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.
Where sensitive information is transmitted electronically through our website, we use reasonable security measures designed to protect that information during transmission.
Access to personal information within our organization is limited to team members, contractors, and service providers who require access to perform legitimate business functions.
Although we take reasonable measures to protect personal information, no website, electronic transmission, network, or information storage system can be guaranteed to be completely secure. You should therefore use appropriate care when transmitting information electronically.
Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory obligations.
Retention periods may vary depending on the type of information and applicable legal or regulatory requirements.
Children’s Privacy
Our website and services are intended for adults and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through this website.
Our SMS messaging services are available only to individuals who are 18 years of age or older.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy periodically to reflect changes in our practices, technologies, services, or applicable legal requirements.
Updates will be posted on this website. We encourage you to review this Privacy Policy periodically for changes.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Florida’s Best Reverse Mortgage Company, llc.
Phone: 844-352-2378
Email: info@flbestreverse.com
